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How do I cancel my order?

To cancel your order, follow these steps:

  1. Contact the store
    Contact the store directly to cancel your order. Always follow the store’s cancelation policy. As the payment provider, we can’t cancel your order.

  2. Wait for the store’s confirmation
    We will cancel your payment accordingly and refund any paid amount when the store confirms the cancellation.

  3. Check for updates in the Klarna app
    You can check the status of your order anytime under

    in the Klarna app

  4. Receive refund

    and can take up to 14 days, depending on your financial institution. If 14 days have passed since the store confirmed your cancellation and you’re still missing your refund, please with our Customer Service with your cancellation confirmation available.

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Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.